brown's customer satisfaction survey
If you have had an appointment at browns, please fill in the survey below.
Questions 1-4 are required.
brown's customer satisfaction survey
1
Name:
2
Phone - landline or mobile (mobile preferred)
3
Email:
4
Stylist/Technician
5
How easy was it to make your appointment?
Easy
Ok
Difficult
6
When making your appointment was ok or difficult, please explain why:
The multiple choice questions are rated 1 to 5, where 1 is fair and 5 is excellent
7
How was your welcome when you entered the salon?
1:
2:
3:
4:
5:
8
Was the consultation designed around your:
Hair type
Hair texture
Head shape
Face shape
Previous services
Growth patterns
Lifestyle
9
How would you rate your shampoo, condition, massage & knowledge on what was used on your hair?
1:
2:
3:
4:
5:
10
Salon atmosphere
1:
2:
3:
4:
5:
11
Refreshments
1:
2:
3:
4:
5:
12
Haircut - was the end result what your stylist discussed? If not, please comment below.
1:
2:
3:
4:
5:
13
Haircut - If the end result was not what you discussed with your stylist, please comment.
14
Finish - How would you rate your blowdry?
1:
2:
3:
4:
5:
15
Technical - If you had a Colour/Perm/Relaxer or Extensions, how do you rate your service?
1:
2:
3:
4:
5:
16
Did your technician explain the outcome before the service started?
Yes
No
17
Were you happy with your hair at the end of your service? If not, please comment below.
1:
2:
3:
4:
5:
18
If you were not happy with your hair at the end of your service, please tell us why.
19
Overall - how would you rate your browns experience?
1:
2:
3:
4:
5:
20
Comments:
Please let us know what we could do to improve our service and to make your experience better.
21
Testimonial:
If you'd like to leave a comment for our testimonial page.
